All Systems Operational

BRIX Operational
BuilderGM Operational
Mobile Application Operational
Website Operational
BuildPro Operational
API Operational
Mobile Application Operational
Website Operational
Chameleon Power Operational
Chameleon Visualizers Operational
Hyphen HomeSight Operational
Hyphen CRM Operational
HomeFront Sales ? Operational
Integration Operational
API Operational
File-based Operational
XML Operational
Hyphen Wallet Operational
API Operational
Website Operational
SupplyPro Operational
API Operational
Mobile Application Operational
Website Operational
SupplyPro Connect Operational
SupplyPro GM Operational
API Operational
Mobile Application Operational
Website Operational
Support Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

BRIX Release 25.34.2 Nov 5, 2025 18:00-19:00 CST

We will be undergoing scheduled maintenance during this time.
Posted on Oct 20, 2025 - 15:12 CDT

IT Maintenance Nov 15, 2025 20:00 - Nov 16, 2025 00:00 CST

We will be undergoing scheduled maintenance during this time.
Posted on Oct 20, 2025 - 15:13 CDT
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
SupplyPro GM Release 25.20.23
Completed - The scheduled maintenance has been completed.
Oct 29, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 27, 15:06 CDT
BuildPro Release 25.6.1
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 28, 14:03 CDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
SPGM Web Release 25-20-25
Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 19:23 CDT
Oct 22, 2025
BuilderGM Release 25.0.15
Completed - The scheduled maintenance has been completed.
Oct 22, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 20, 15:11 CDT
BRIX Release 25.34.1
Completed - The scheduled maintenance has been completed.
Oct 22, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 29, 15:04 CDT
Oct 21, 2025

No incidents reported.

Oct 20, 2025
Update FTP files.hyphensolutions.com infrastructure
Completed - All our test have been completed, service is available now
Oct 20, 23:37 CDT
Update - Changes has been made, we are testing ftp files.hyphensolutions.com
Oct 20, 23:18 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 20, 23:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:17 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 20, 23:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 20, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 CDT
Scheduled - FTP service files.hyphensolutions.com will be under maintenance, and won't be available during that maintenance period
Oct 20, 12:27 CDT
BRIX Email Delivery Update
Resolved - We’ve pushed an update so BRIX now sends from postmaster@hyphensolutions.com. Over the next two weeks, we’ll gradually migrate all email traffic to our new AWS SES sending service to improve security and inbox placement. The “From” name will still show your company, replies will go to your usual address, and no action is required on your end. We’ll monitor deliverability throughout the rollout and post updates on the status page.
Oct 20, 16:14 CDT
Identified - Hi Brix Family,

Why we’re changing:
Gmail (and other large providers) have tightened deliverability and security standards. Because of this, Hyphen can’t reliably send emails as if they came from your company’s domain anymore. To keep your BRIX emails landing in inboxes, we’re switching to a more reliable method that uses Hyphen's authenticated domain.

What’s changing (early next week):
BRIX will begin sending from postmaster@hyphensolutions.com using Hyphen’s fully authenticated mail infrastructure. We’ll still show your company name in the From line so recipients recognize you, and replies will go to your usual address.

This new method uses modern authentication (DKIM + DMARC) that makes emails more secure and more reliable. We’ve tested it in UAT and it delivered successfully to Gmail. If you’d like, you can try it in your UAT environment today.

What you might see today and background:
Some messages to Gmail may bounce with: “550-5.7.26 sender is unauthenticated. Gmail requires SPF or DKIM.”

During your original BRIX setup, we allowed BRIX to send emails on your behalf. Those messages depended on your company’s email settings, and different recipients (especially Gmail) may block messages that don’t meet their stricter rules.

Next steps:
We’ll enable the new sending method for your tenant early next week and keep an eye on deliverability. Please subscribe to our status page for real-time updates—we’ll post a confirmation there when it’s live in your environment.

IT checklist (SPF record):
Please ask your IT team to confirm your domain’s SPF TXT record includes the following entries (many of you already have these in place):

include:spf.protection.outlook.com — Microsoft 365 / Exchange Online
include:spf.hyphensolutions.net — Hyphen Solutions mail
ip4:12.139.61.232/32 — Authorized BRIX sending IP
~all — Soft-fail for everything else (recommended)

Quick explainers for IT:

DKIM (DomainKeys Identified Mail): Adds a secure, tamper-evident signature to each message so receiving systems can confirm the email really came from an approved sender and wasn’t altered in transit.

DMARC (Domain-based Message Authentication, Reporting & Conformance): A policy that tells receivers (like Gmail) what to do if a message fails SPF/DKIM checks (accept, quarantine, or reject) and gives you reports for visibility.
Oct 17, 12:26 CDT
Oct 19, 2025
IT Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 15, 15:04 CDT
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