Update - Reminder - There will be two major outages to finalize our database migrations to AWS.
Friday February 21st, we will migrate the Supply Chain databases.
Friday March 14th, we’ll migrate common databases that connect all applications. During these outages, all BuildPro and SupplyPro applications will be offline, and users cannot log in.
Builders, please HOLD ALL INTEGRATION FILES during these outages. Migrations will begin at 8PM Central Time and expected downtime is 4 hours. Once we are back up and running, we will send an email to confirm.
We appreciate your patience during these outages as we continue to improve the Hyphen Solutions network.
Feb 10, 2025 - 15:17 CST
Friday February 21st, we will migrate the Supply Chain databases.
Friday March 14th, we’ll migrate common databases that connect all applications. During these outages, all BuildPro and SupplyPro applications will be offline, and users cannot log in.
Builders, please HOLD ALL INTEGRATION FILES during these outages. Migrations will begin at 8PM Central Time and expected downtime is 4 hours. Once we are back up and running, we will send an email to confirm.
We appreciate your patience during these outages as we continue to improve the Hyphen Solutions network.
Feb 10, 2025 - 15:17 CST
Update - There will be two major outages to finalize our database migrations to AWS. Friday February 21st, we will migrate the Supply Chain databases. On Friday March 14th , we’ll migrate common databases that connect all applications. During these outages, all BuildPro and SupplyPro applications will be offline and users cannot login. Please HOLD ALL INTEGRATION FILES during these outages. Migrations will begin at 8PM Central Time and expected downtime is 4 hours. Once we are back up and running we will send an email to confirm.
We appreciate your patience during these outages as we continue to improve the Hyphen Solutions network.
Feb 03, 2025 - 07:53 CST
We appreciate your patience during these outages as we continue to improve the Hyphen Solutions network.
Feb 03, 2025 - 07:53 CST
Update - We are continuing to monitor for any further issues.
Dec 20, 2024 - 23:32 CST
Dec 20, 2024 - 23:32 CST
Update - The following were completed on December 20th
BZRBuild-Beazer
CCSBuild-Century
DFHBuild-Dream Finders
DRBBuild-DRB Group
GENBuild-Gen Build
GRBKBuild-JBGL Inc.
HOVBuild-K. Hovnanian Homes
MDCBuild-MDC Holdings, Inc
MTHBuild-Meritage Homes
PERBuild-Perry Homes
QUABuild-Qualico
Dec 20, 2024 - 11:30 CST
BZRBuild-Beazer
CCSBuild-Century
DFHBuild-Dream Finders
DRBBuild-DRB Group
GENBuild-Gen Build
GRBKBuild-JBGL Inc.
HOVBuild-K. Hovnanian Homes
MDCBuild-MDC Holdings, Inc
MTHBuild-Meritage Homes
PERBuild-Perry Homes
QUABuild-Qualico
Dec 20, 2024 - 11:30 CST
Monitoring - Hyphen Solutions will be completing our migration of BuildPro and SupplyPro to AWS over the next three months, finishing by the end of January 2025. In preparation, please take note of the following information:
Your Timeline
Hyphen will reach out to each Builder who has their own environment with a two-week notice for your planned AWS migration date(s) and expected downtime.
Migrations will take place during our normally scheduled maintenance windows, beginning at 8:00pm Central Time.
Immediate Action
Ensure that you are subscribed to our Status Page for real-time updates if you haven’t already.
Please reach out to your IT team to find out if you are currently whitelisting Hyphen IP Addresses. Please reach out to your IT department as soon as possible. Hyphen cannot determine if you are whitelisting us, so please reach out to your IT department and have them check if you are whitelisting Hyphen Solutions.
After you have verified with your IT department that you are whitelisting us, please email support@ihyphen.com for information on what to update, so service is not impacted post-migration.
Once Builder migrations are complete, there will be one final outage during the SupplyPro migration to AWS, in which everyone will experience minor downtime. We will be in touch in advance of this migration window as well.
Dec 06, 2024 - 14:39 CST
Your Timeline
Hyphen will reach out to each Builder who has their own environment with a two-week notice for your planned AWS migration date(s) and expected downtime.
Migrations will take place during our normally scheduled maintenance windows, beginning at 8:00pm Central Time.
Immediate Action
Ensure that you are subscribed to our Status Page for real-time updates if you haven’t already.
Please reach out to your IT team to find out if you are currently whitelisting Hyphen IP Addresses. Please reach out to your IT department as soon as possible. Hyphen cannot determine if you are whitelisting us, so please reach out to your IT department and have them check if you are whitelisting Hyphen Solutions.
After you have verified with your IT department that you are whitelisting us, please email support@ihyphen.com for information on what to update, so service is not impacted post-migration.
Once Builder migrations are complete, there will be one final outage during the SupplyPro migration to AWS, in which everyone will experience minor downtime. We will be in touch in advance of this migration window as well.
Dec 06, 2024 - 14:39 CST
BRIX
Operational
BuilderGM
Operational
Mobile Application
Operational
Website
Operational
BuildPro
Operational
API
Operational
Mobile Application
Operational
Website
Operational
Chameleon Power
Operational
Chameleon Visualizers
Operational
Hyphen HomeSight
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Hyphen CRM
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HomeFront Sales
?
Operational
Integration
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API
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File-based
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XML
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Hyphen Wallet
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API
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Website
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SupplyPro
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API
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Mobile Application
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Website
Operational
SupplyPro Connect
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SupplyPro GM
Operational
API
Operational
Mobile Application
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Website
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Support Services
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BRIX Release 25.31.6 Apr 9, 2025 18:00-19:00 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Mar 24, 2025 - 15:05 CDT
Posted on Mar 24, 2025 - 15:05 CDT
IT Monthly Maintenance Apr 19, 2025 20:00 - Apr 20, 2025 00:00 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Feb 17, 2025 - 15:06 CST
Posted on Feb 17, 2025 - 15:06 CST