Due to problems with Zayo (ISP), we lost our “DirectConnect” connection to AWS. This caused us to failover to 1st VPN connection. This connection was also faulty due to asymmetrical routing. There was a conflict with our 3rd VPN connection. We shut down the third VPN connection and restored traffic through the 1st VPN connection until the DirectConnect was restored.
Posted Jan 22, 2026 - 10:00 CST
Resolved
This incident has been resolved.
Posted Sep 09, 2024 - 08:26 CDT
Update
We are continuing to monitor for any further issues.
Posted Sep 08, 2024 - 17:04 CDT
Monitoring
The issue has been resolved and we are monitoring all systems.
Posted Sep 06, 2024 - 20:26 CDT
Identified
We are currently experiencing sporadic network connectivity issues affecting the communication between our data center and AWS. The impact is intermittent but is affecting multiple areas of our services.
Our team has identified the root cause of the problem and is actively working on implementing a resolution. We will keep you updated on our progress and provide further information as soon as it becomes available.