Postmortem Report: Connectivity Outage Due to Bad Fiber Cable
Date of Incident: August 12, 2024
Impact:
Summary: On August 12, 2024, a connectivity issue occurred due to a faulty fiber cable. This resulted in sporadic network issues between our datacenter and primary internet provider.
Root Cause: The cause of the outage was a faulty fiber cable located in our datacenter. The cable was found to be providing degraded bandwidth between our systems and the datacenter’s meet-me room. This resulted in sporadic connectivity issues for the above services.
Resolution: A datacenter technician ran a new fiber cable to replace the faulty one. Post-replacement tests confirmed that the connectivity issues were resolved.